Notes on working with KIX 18
Icons, buttons and symbols
In the following table you will find an overview of regularly recurring buttons, icons and symbols as well as a brief explanation.
Icon | Element | Explanation | Use |
|---|---|---|---|
| Double arrow above the tree display | All sub-items of the tree can be opened/closed at once. | Ticket Dashboard, FAQ Dashboard, Admin Dashboard |
| Arrows at end of line | Buttons for opening (down arrow) and closing (up arrow) widgets and information areas, e.g. lanes, table rows and drop-down menus. | Tables and widgets on home dashboards |
| 3 points | Button to open further actions. | Overview of tickets in the Ticket module |
| Filter | Activates and opens the filter to search tables or lists for a term. | In the search, in ticket tables |
| Plus / Minus | The Plus button opens a paragraph in the form, the Minus button closes it again. The Plus button adds an additional field for storing information in dynamic fields, for example. | Create tickets |
| Information on | The button opens a window with additional information. | In the basic information of the ticket, additional information on affected assets |
| Question mark | The button opens a window with a note or text for assistance. | When creating a new object |
| Notepad | The button opens/closes a personal notepad. | In the Home Dashboard on the right-hand side of the screen |
| New store | The button in the tab indicates a change to the tab content. Clicking on the tab again reloads the tab content and removes the icon. | In tabs |
| Pin needle | A pin identifies the tab as pinned. Tabs pinned in this way are retained after logout, along with the information already stored in them. Double-click on a tab to pin or unpin it. | In tabs |
| Out of Office | If this icon is attached to a user's name, the colleague is not on duty. Their tickets are automatically unblocked. | Dashboards and detailed views in which editors and responsible persons are set |
| Column width | The column width of tables can be changed by holding down the mouse button and dragging. | In tables |
| Column header | The tables can be sorted column by column by clicking on the column header. | In tables |
*** | Enter 3 stars | By entering 3 stars in the form fields, the first 10 records found are listed. | Entering features in the complex search |
:: | Enter 2 colons | The text modules are opened by entering 2 colons (agent portal). | Writing an e-mail from a ticket |
Footer | Version/build number Patch release number Additional information | Shows which version of KIX Start/Pro is installed. The build numbers are supplemented by the patch release numbers. The patch release numbers are separated from the build numbers by a hyphen. They are incremented by 1 with each published patch release and reset to 0 with each new build.  Above the build numbers, the admin has the option of displaying additional information, e.g. releases, warnings, etc. | KIX 18 (Build: 3888-0.1565-0)
|
User-specific restrictions
As a user, you are assigned certain access rights within the system by your admin. Depending on this, a user-specific selection of teams, editors and responsible persons is available to you on the ticket. This also has an effect on the functions and , where you will only see results to which you have access rights.
Use URL of the browser
Each open tab (including open content), each view, each search, etc. has a unique URL, which is displayed in the address bar of the browser. It also contains the ID of the currently open object (contact/organization/ticket etc.).
You can copy the URL to paste it into other applications or browser windows for further use. You can also save the URL of a search in your favorites. Objects (tickets, assets, etc.) can be opened directly.
Fig.: The URL in the browser
Mobile view
The appearance of KIX depends on the screen size. On smaller screens, the content area takes up the entire width of the screen and the menu and header lines are minimized:
Button | Description | |
|---|---|---|
| Hamburger button | Displays the module menu. Displays the open tabs below the module menu. |
| left double arrow | Opens the left sidebar with the Explorer. |
| Dropdown | Opens the toolbar for quick access. |
| New | Opens the dialog for creating new objects. |
| right double arrow | Opens the right sidebar with widgets. |
