About this user information
This user information deals with the use and administration of KIX version 18 via the GUI and is aimed at both users and administrators. It is intended to serve as a reference work for users in their daily work with KIX and to impart knowledge and enable administrators to manage the administrative tasks of KIX 18.
The user information for KIX Start includes the freely available basic functions of KIX. The user information for KIX Pro covers the full range of KIX functions - including the basic functions (KIX Start) and all extensions, the Self Service Portal and the Field Agent app.
Important
This user information contains application and configuration examples to explain the respective topics. Please note that these are merely examples that are not intended for actual use.
If you transfer these examples 1:1 into your system, you do so at your own risk. We assume no guarantee or liability for this!
For clarity
In this user information, we use the generic masculine in a neutral sense. With this grammatically masculine form, we address all genders equally. We do not use gender variants such as "agents" or "users" for reasons of readability and text comprehension. We also deliberately avoid using gender asterisks (*), colons (:) or underscores (_) in order to preserve readability and audibility for screen readers.
We ask all readers to bear with us regarding this simplification in the text.
Feedback
This user information has been compiled for you with the utmost care, but small errors may have crept in, particularly due to the system change. We welcome your information, suggestions and comments as well as positive feedback and criticism.
You can use the feedback options offered at Was that helpful? in the footer of each page. We will then receive an e-mail about this specific page. To do this, a standard e-mail program must be set up on your system which you can use to send the e-mail. Alternatively, you can also send us your message to documentation@kixdesk.com.