Ticket Dashboard

A scroll button that allows you to jump to the top of the page and the first article with a single click.

Fig.: Overview of the Ticket Dashboard, functions highlighted in yellow

Right next to the menu bar is an overview of all tickets, sorted by team. You can expand this widget by clicking on The numbers in brackets after each team indicate: number of available tickets | number of open tickets. Clicking on a team opens the corresponding ticket table.

Here, you can also view the tickets in the teams you’ve subscribed to. To do this, click on My Teams.

The search function is located above the ticket table. You can search ticket details by ticket number, title, a keyword from the article content, or by 'From', 'To' and 'Cc'. Wildcards (*) can be used.

At the top right of the table are actions that you can activate after selecting tickets (by ticking the checkbox next to the ticket): Bulk Action, Bulk Print, CSV Export and, if your admin has enabled this feature, Bulk Attachment.

At the bottom of the table, you will find the load more button. Clicking the button will display more tickets in the table

If you click on the load more button, a filter set in the table is reset. You must enter it again. However, an existing sort order is retained. The reloaded objects are sorted into the existing sort order.